Terms and Conditions
General information
Dorschhome.ca
E-mail address: [email protected]
Telephone number: +16134226959
Payment
When you shop at Dorschhome.ca, it is possible to pay with the following payment methods:
- Credit card: Dankort, Visa and MasterCard. No fees are charged for credit cards. The amount will not be drawn from your account until the goods are dispatched.
Freight
Our standard delivery time, from order date to delivery is 1-3 working days.
We can deliver goods throughout Denmark, excluding Færøerne, Greenland, and small islands that are connected with bridges to the mainland (bridged islands). But we are always willing to consider making a special arrangement and agreement for shipping of goods to the above-mentioned locations. If you would like such an agreement, please contact customer service at [email protected] or by phone on +45 3054 4455, before placing an order.
PostNord is responsible for the delivery of parcels. You can choose between delivery to the nearest PostNord parcel shop or to your private address.
We have the right to claim the actual return costs if the package is picked up or if receipt of the package is refused. The return freight is credited by the order.
Cancellation rights
As a consumer, when you buy from us, you have a 14-day trial period, in which you have the right to cancel and return the purchase.
This trial period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
The period means that you have 14 days after receiving the goods to let us know that you want to cancel and return the purchase. You can send an e-mail to [email protected] or make use of the standard cancellation form, which you will find at the end of the terms of business.
You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.
Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.
Returning the goods
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.
You yourself must pay for returning the package, and you will be liable if it is damaged during transport.
No right to cancellation
Deliveries of sealed items, which for health or hygienic reasons are not suitable to be returned, when the seal has been broken after delivery.
The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article.
Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs, no later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.
We may hold back the payment until we have received the article, unless you send documentation that you have returned it.
Important: We will only accept packages sent directly to this address.
Right to make complaints
When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.
You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.
If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.
Important: We will only accept packages sent directly to this address.
When you return the article, please send an e-mail to [email protected] which contains the following information:
- Name
- Address
- Telephone number
- Order number
- Item number
- Item name
- Reason for return
Personal data policy
We need the following information when you trade with us:
Name, address, telephone number and e-mail address.
We register and pass on the personal details which are necessary (name, address, telephone number and e-mail address) to our partner PostNord in order to be able to deliver the goods to you.
Personal data is registered with Scandi Engros ApS and is kept for five years, after which the details are deleted.
In addition, we work with a number of other companies that store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.
We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On www.dorschhome.ca the person responsible for data is Scandi Engros ApS.
You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: [email protected]
VAT Outside EU
VAT is charged and due in the country of import.
Where you can complain
If as a consumer you want to complain about your purchase, please contact [email protected].
Standard cancellation form
(This form is only to be filled in and returned when the right to cancel is exercised.)
To:
Dorschhome.ca
E-mail: [email protected]
Tel.: +16134226959
I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
__________________________________________________________________________________
Ordered, date: _______________________________ Received, date: _______________________________
Consumer’s name: ______________________________________________________________________
Consumer’s address: ___________________________________________________________________
Consumer’s signature: _________________________________________ Date: _________________
(only if the content of the form is given on paper)
The terms of business were last updated on 05.10.2020
